Phil Scott 💻
Hi 👋
I'm Phil Scott
Technology Executive | Head of IT
I build and run technology functions that deliver. Across HealthTech and FinTech, I've led cloud modernisation, security uplift, and service transformation — with a track record of measurable outcomes, ISO 27001 compliance, and teams that perform under pressure.
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HealthTech + FinTech
Multi-Sector Leadership
300+
Agents Supported
ISO 27001
Zero Non-Conformities
$6M
Technology Budgets

Selected impact
Contact centre modernisation (300+ agents)

Contact centre modernisation (300+ agents)
CX

Delivered an AI-enabled CCaaS transformation for 300+ agents — improving service quality, reducing average handle time, and giving leadership real-time visibility across operations.
ISO 27001 security governance (zero non-conformities)

ISO 27001 security governance (zero non-conformities)
SECURITY

Achieved ISO 27001 recertification with zero non-conformities — embedding practical security controls and audit discipline while preserving delivery velocity.
Cloud and platform uplift (reliability + cost control)

Cloud and platform uplift (reliability + cost control)
PLATFORM

Modernised infrastructure and core business platforms to reduce unplanned outages, cut operational overhead, and build a reliable foundation for growth.
Vendor and service performance reset

Vendor and service performance reset
OPERATIONS

Reset vendor and service relationships with clearer SLA governance, escalation paths, and prioritisation routines — increasing delivery predictability and stakeholder confidence.
Current focus
Modernisation with measurable outcomes

Simplifying platforms and operating models to improve reliability, reduce cost-to-serve, and enable faster delivery — grounded in clear metrics, strong governance, and genuine accountability.

Applied AI & automation enablement

Deploying practical AI and automation across service delivery and business operations — reducing manual effort, improving knowledge access, and enhancing decision support while keeping security and governance controls intact.

Security maturity uplift

Embedding security into architecture and delivery practice — strengthening control environments, third-party risk management, and incident readiness in a threat landscape that keeps moving.

Service delivery & vendor accountability

Building operational discipline across SLAs, reporting, and prioritisation — so delivery is predictable, teams are sustainable, and stakeholders can trust what they're told.